Resume of: Dale M. Forrester, MBA., MSEE
3812 Lake Edge Drive, Suwanee, GA. 30024; Cell Phone: 404-583-7775; US Citizen

Email: dmforrester5446@gmail.com; ● Linkedin: https://www.linkedin.com/in/daleforrester

NETWORK INFRASTRUCTURE MARKETING DIRECTOR WITH EXPERTISE IN CONSULTING AND OPERATION EXCELLENCE DELIVERING INDUSTRY-WIDE SOLUTIONS IN

| WIRELESS | INFORMATION TECHNOLOGY | LANDLINE | ENERGY | TELECOMMUNICATIONS |HEALTH CARE| GOVERNMENT|

 

I am a dedicated, visionary, Senior manager with a proven record of solving complex customer issues and driving value propositions to lower overall cost, improve ROI, increase revenue/market share/customer base. A creative problem-solver with a passion for excellence and a unique, dual background in engineering sciences and marketing, I consistently seek to produce exceptional results based on attention to detail and continuous improvement. I have a track record of exceeding expectations and successfully developing fast and efficient solutions, working independently and collaboratively with a team of multidisciplinary consultants, engineers, architects, sales/account executives, VARs, channel partners and procurement. I guarantee timely delivery of projects within budget, and rely on my leadership abilities to determine critical facts, conquer challenges, perform analyses, delegate, innovate, inspire, motivate and mentor/Council. My peers describe me as: Driven, Consistent, Proactive, Engaging, Flexible, Ability to Lead, Ability to Adapt, Successful, Knowledgeable, Confident and Energetic.

 

 

★ Account Management ★ Site Acquisition (Real Estate Development) and Tower (L&A) Construction ★ Software Development Life Cycle ★ Hardware Product Development ★ Bid & Proposal (RFI/RFP/RFQ) ★ Outside Plant ★ Value Engineering ★ Wireless Site Optimization ★ Wireless Site Integration ★ Launch Program ★ Network Planning and Engineering ★  Case Management ★ Strategic Partnerships ★ Software Tool Applications ★ Launch Strategy ★ Process Development Six Sigma ★ Team Coach ★ Change Management ★ Technology Management ★ Project Management ★ Portfolio Management ★ Business cases ★ Process Excellence ★ DAS Deployment/Implementation ★ Recruitment ★ Contract negotiations ★ IT Project Manager ★ PMO/Change Management ★ SDLC -Agile/Waterfall ★ Project Initiation ★ Project Planning  ★ Execution  ★ Control and Monitor ★ Project Charter★ Tracking Project Milestones ★ C-Level Oral Presentation and Sales Skills ★ Integration ★ Procurement ★ Negotiation skills ★ Industry Experience ★ Project Planning Capacity Planning, Process Improvement. Process Design★ Leading Meetings ★ Industry Knowledge ★ CRM ★ ERP ★ Client Relationship Management ★ Performance Analysis ★ Project Management Concepts ★ Consulting Experience ★ MOPs ★ SLA ★ Customer Experience ★ Strategic Thinking ★ Translate Vision to Requirements ★

 

★Fast Implementation and Delivery ★ Results Oriented ★ Self-motivated ★ Imaginative and Lateral Thinker ★ Analytical and Decision Making Skills-Ability to Analyze ★ Creative Problem Solving-Manage and Resolve Problem issues ★ Detail Oriented ★ Interpersonal Integrity and Leadership Skills ★ Ability to Motivate and Empower Others ★ Effective Communicator-Oral and Written Communication Skills ★ Conflict Resolution ★ Troubleshooting Technical Issues ★ Management Skills★ Problem Solving (Resolve issues) ★ Multitasking/Ability to Multitask ★ Excellent Organizational Skills★ Networking skills ★ Assertive ★ Budgeting★ Project Coordination ★ Financial Business Analysis ★  Strategic Planning ★ Knowledge Sharing ★

 

 

As a Program/Project Manager/Leader, I deliver strong organization and planning skills and insights for the advancement of innovative solutions impacting IT/Wireless/Mobile large-scale Enterprise & Infrastructure network solutions:

●        I quickly assimilate vast quantities of new information, extract basic principles and driving mechanisms, Prioritized, and prepare planning/execution/monitor & controls, change management proposals, Financial Analysis;

●        Produce methodologies for hardware, software any change management, and IT based on industry best current practices;

●        Develop and manage key metrics/milestones and dashboard results/ Conduct Meetings and generate reports;

●        Perform and lead initiatives, work independently and with teams to perform detailed analysis and optimization;

●        Coordinate and manage meetings (scoping/quality/audit/deployment/Regulatory/municipality/launch);

●        Resolve problems, complete system optimization and recommend optimum operating conditions and Close-Outs;

●        Responsible for the completion of all project documentation and liaison with Government agencies (FCC/FAA)/clients: presentations, progress reports, project Issues, Due Diligence, and Conduct Meetings;

●        Coordinate activities, matrix managed and supervise teams (direct reports, consultants, contractors, vendors) to proactively resolve conflict, resolve problems, collaborating with supporting organizations

●        Assess management skills/technical skills of team, determine resource gaps, Key Performance Indicators (KPIs) to complete the project and communicate to stake holders/Influence Upper Management.

 

 

·        Audit, Structural/Scoping, Application, Lease Review/ Zoning/Building Permit/Lease Negotiation/Lease Package Review/ License Protect / IBM/NTP/ROW. Tower modifications (roof tops/ relocation, drop and swap, sector add, sector splits), NEPA/ Environmental, Site Design/ Bid Package/ Request for Proposal/Financial Reporting/ Reliability/ Resolving Issues-Construction Activities, OOM-NORAD, Distribution, DAS, RFDS Data sheets, FileNet, Siterra, Autoform, Granite

·        “DAS Make Ready Pole Application”/Deployment: In-building, Parking Deck, Stadiums/Venues. Implementation: LTE/DAS Antennas, Access Points/Power Units/UPS and DAS Head End (Remote Units/ boosters), Fiber optical transmitters/ Routers/ Servers/Modules/ Rectifiers/Splitters/ Couplers/ UMTS/LTE/Jumpers/ Microwave/ FTTC/FTTH/OSP/ISP), ETTC – Fiber/ Ethernet/Redline Construction Drawings/CDs/Coordination/Documentation

·        Tools: PowerPoint, Excel, Advance Excel Oracle, PACE Proliance, Microsoft Office, Microsoft Excel, PowerPoint, Access, Outlook, Visio, MS Project, Microsoft Project, Cognos, SharePoint, Cisco, Project Management tools

 

 

Leadership for Marketing in Wireless & Landline TelecommunicationsJan 2016 – Present

·        Researching Industry Leaders/ Industry Trends, attending networking events/ Participating in Industry Discussion.

 

Affinity Incorporated, LLC., Suwanee, GA. Certified MBE -Georgia Dept. Of Transportation

President Global Consulting Engagement/PracticeJan 2003 – Present

·        Program/Project Management Major Clients: Haiti Central Government -OAVCT, Kineticom/AT&T, Pyramid Consulting/AT&T, Mastec/AT&T, My-COM-USA, Clearwire/Sprint, Cingular Wireless, Peak/Cox. Served as Site Acquisition (Wireless Real Estate Property Management) and Tower Construction (L&A) subject matter expert. Program Delivery over last 10 years: Deployed/Launched 10,000+ Committed UMTS/LTE Overlay Macro cell, Microcell, Pico cell/DAS (IN-BUILDING / Outdoor) sites, NSB (New site build) integration, Drive test and optimization to reduce Churn. Financial/Insurance Sectors.

·        Product Development and Product Management Major Clients: Peak/Cox, Cingular Wireless, Clearwire/Sprint, Lucent, Haiti OAVCT Government –Managed Innovation Meeting Deadlines & Project Delivery for: SaaS, Feature Development & Delivery of Unified Communication /Roadmap Release/ Business Issues/Financial Issues/ VoIP/Mobile/ and design flexibility.

·        Product Development - Large-Scale Infrastructure IT Software SDLC-Agile/Waterfall Clients: Lucent Technologies, Pyramid Consulting/AT&T, Peak/Cox. Managed Complex Projects Governance/Compliance/Key Performance Indicators /Technical Requirements/Business requirements, Quantitative backlog, sprint, stories, use case, epic stories. Established Collaborative Environment for Data Modeling, Data Warehousing, Database Design, Design Concepts, Quality Control, System Development, Data Analysis, Engineering Design and collaborated with Cross-functional Teams -Developers & Scrum Master

·        Business and Solution Management Major Clients: Arris Communications, Sigma Transnational, Cingular Wireless, Haiti OAVCT Government. Managed Sales /Product Strategy/Business Transformation/Case Management/ Platform Migration.

·        Marketing Research Major Clients: Sigma Transnational/US Government, Arris Communication. Provided quality standards, Project Plan, Business Process Management/Product Lifecycle Management/ Identification of potential target acquisitions.

·        Solution Management/Sales/Account Management for Aggregate Telecommunications Reseller Major Partners: Avant, Level3, CenturyLink. Accountability for Customer acquisition/Client Acquisition for Hosted VOIP/SIP, Cloud/Colocation, TEM, Telecom, Data Center, Wi-Fi, Cloud, Contact Center, and Video. Drive Improvements in Territory Management – Increasing Productivity for Sales Management/ Sales Cycle / Cold calls/Lead Generation/Prospecting / Market Research/ Sales Plan/ Sales Forecasting/ Sales Quota/ /Manage Status Reports/Business Development/ Channel Management/ Competitive Analysis/ Consultative/Contract Negotiation/Cross-selling/Customer Reporting / Scheduling Results/ Risk Management/ Consulting Marketing/ Project Management/Account Reconciliation/Payments/Expenses/Performance Management.

Affinity Incorporated, LLC, Suwanee, GA; Certified MBE - Georgia Dept. Of Transportation

President Global Consulting Account Management EngagementsJan 2003 – Present

Achievements:

v       Developed a Site Acquisition Wireless Real Estate Development Algorithm to allow the Haitian Government to saved $2MM renegotiating contract/amendments with wireless carriers while Meeting Tight Deadlines and Project Risks 2015

v       Program/Project Manager - Achieved 20% (6months) schedule improvement for launch date, and 10% or $2.5MM equipment and services cost reductions of competitor equipment using “Pareto” analysis, and customized sub-contractor service/OEM incentive programs. Haitian Government…100% satisfaction Stakeholder Management/Steering Committee 2015

v       Personally analyzed the entire project scope and customer/client outsourcing-external/internal requirements/ specifications/ and saved additional cost 25% $5.5M by re-negotiating service prices/ service discounts. Haitian Government 2015

v       My contributions at ATT C&E (2013-2014) allowed Georgia market (Site Acquisition/Construction) to be the best in Southeast Region and nationwide in cycle time (10% or 45 days ahead of launch schedule) improving time to market that obtained: quicker revenue, improve customer base, improve market share, and avoid cost associated with delays.

v       Wrote/Published (2013/2014) ATT Site Acquisition process, procedure, guidelines, job aids, Performance metrics and policy documentation. Saved AT&T $500,000 for the life of lease amendments (terms and conditions) with landlords.

v       Wrote/Published Business Requirement/Architecture Requirement for FMC and Unified Communications. Cox 2008.

v       Product Development/Product Management – Save $MM (VoIP, Internet, Wireless) time to market.  Clearwire (2007)

v      Moved Cingular Wireless Southwest Region to #1 position in the nation for business transformation and case management migrating of over 50+ systems in 20 states within 7 months. 100% Business Stakeholders satisfaction. (2006)

 

MHOP NETWORKS (Start-up), SOMERSET, NJ

Senior Vice-President Product Management Development and Account Management Jan 2003 – Jan 2006

·        Product Management - Led Lean project team to identified new wireless/IT/Landline technology developments/New product introduction and trends to incorporate into new products resulting is $250,000 quarterly increase in revenue.

·        Project/Program Management - Led the project planning and implementation of projects, facilitate the definition of project scope, goals and deliverables define project tasks and resource requirements. Managed Product Strategy/Public Relations.

·        Budget/Financial- Profit & Loss (P&L) ownership. Developed full scale project plans, assembled and coordinated project staff; managed budget, managed resource allocation; planned and scheduled project timelines; prepare reports; tracked project deliverables, interfaced with supportive carriers and oversee product testing and carrier testing.

·        Account Executive/Staff/Partner Management - Provided engagement directions to Project teams & Account team for sales, quality assurance, monitored and reported on progress of the project to all stakeholders, presented reports, managed project changes and interventions; Key Performance Indices (KPIs) for Project close-out, Evaluations/Appraisal/Assessments.

 

Lucent, Whippany, NJ; USA, China, UK, Italy, Germany, Netherlands, France, Spain

Director Product Management and MarketingSept 1995 – Dec 2002

·        Account Management/Solution Management - Developed pre-sales proactive proposals/Engagement Offers, RFP/RFQ responses and presented solutions to customers/clients. Managed Business Transition/Transformation utilizing new enhanced features/ applications/ capabilities /network upgrade achievement over 3 years; part of the $3 Billion in sales of new (hardware/software) infrastructure equipment and new End-to-end Service Management and Distribution.

·        Product Management/Product Development - $650M over 2 years for large-scale network infrastructure (hardware/ software) equipment and managed services. Approved $275MM R&D funding/Collaborating with Corporate Finance (Business Acumen) for: International SWOT/Market penetration/Strategic Opportunities for features/applications/services. Managed Product definition/ Product Marketing/Product Specifications/Product Strategy/KPIs/Technical Acumen

·        IT Transformation/Outsourcing- Managed internal/external process improvements, outsourcing engagements and Logistics.

·         Program Management (PMO) – Deployed over 1500 USA (Macro cell, Micro cell, Pico Cell/DAS) sites with responsibility for network operation, Benchmarking and Growth Initiatives, budgets, project plans, staffing, and vendor partnering.

·        Project Management - Deployed over 4500 USA sites (Macro cell, Micro cell, Pico Cell/DAS) managing network operation, Inventory Management, budgets, project plans, and Collaborated with vendors/partnership/Policies and Procedures.

·        International Account Management & Marketing - Created sales presentations, marketing collateral, MARCOM (market communication) and trained salesforce. Develop Strategies/Pricing/Product Positioning/Product Strategy/ Segmentation/ Competitive Analysis/Best Practices. Account Management-Upselling Clients: China Unicom, Telefonica, Telecom Italia, and Omnitel for Landline/Wireless micro cell, Pico cell/DAS deployment/installation/integration/Provisioning/commissioning.

 

·        Benedictine University, Lisle, Ill, Masters Business Administration, MBA/Marketing-Operations 

·        Illinois Institute of Technology, Chicago, Ill, Masters of Science, Electrical Engineering 

·        Illinois Institute of Technology, Chicago, Ill, Bachelor of Science, Electrical Engineering

·        Communispond, C-Level Presentation, Excellent Communication & Relationship Management Training Course

·        Certificate: PMP in progress – Project Management Institute 

·        Lucent Technologies University Certificate: RNC, Node B, Process Management, Negotiation Skills, PMP Program Management, Product Management & Product Development

·        IESE, Barcelona, Spain, Executive Management Program Certificate